Refund and Cancellation Policy

 

Refund and Cancellation Policy

Digitalyoushop AI Academy

1. Introduction

At Digitalyoushop AI Academy, we provide digital vocational educational products. Due to the instant delivery and intangible nature of these products, we maintain a strict Refund and Cancellation Policy.

2. No Refund Policy

All purchases of digital educational products on our website are final and non-refundable, except under the following conditions:

  • The customer was charged twice for the same product due to a technical/system error.

  • The purchased product was not delivered because of a verified technical issue from our side.

  • The product delivered does not match the description provided on our website.

⚠️ Refunds will NOT be provided for:

  • Change of mind after purchase.

  • Dissatisfaction with the product after access/delivery.

  • Inability to use/access the product due to customer-side issues such as poor internet, device incompatibility, or lack of technical knowledge.

3. Cancellation Policy

Since our products are digital and delivered instantly, orders cannot be cancelled once placed. Customers are strongly advised to review product details carefully before making a purchase.

4. Eligibility for Refunds (Exceptional Cases)

Refunds will only be considered under valid exceptional cases such as:

  • Duplicate transactions (customer charged more than once).

  • Incorrect product delivery due to a system error.

👉 Customers must report refund claims within 24 hours of purchase, along with valid proof such as receipts, screenshots, or transaction records.

5. Refund Request Procedure

To request a refund under eligible circumstances, follow these steps:

  1. Send an email to care@digitalyoushop.in with your order details.

  2. Clearly mention the reason for refund and attach supporting documents (e.g., duplicate payment screenshot).

  3. Our team will review the request and respond within 5–7 business days.

  4. If approved, refunds will be processed within 7–10 business days to the original payment method.

  5. Refunds, if approved, will be made after deducting applicable payment gateway charges and transaction fees.

6. Changes to this Policy

Digitalyoushop AI Academy reserves the right to modify this Refund and Cancellation Policy at any time without prior notice. Updates will be posted on this page and shall be effective immediately.

7. Contact Us

For any questions regarding refunds or cancellations, you can reach us at:

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